Account Manager
We're looking for an Account Manager to join our team. The focus is on working with customers to make sure they are supported and successful.
We buy, build, and invest in software companies with recurring revenue and product-led growth. Our mission is to build the world's most powerful and transparent investment fund. Our CEO is Param Jaggi. He is 2x Forbes 30 Under 30 and a nationally recognized inventor and entrepreneur.
We're looking for an Account Manager to join our team. Account Managers serve as the glue between the client and the engineering team and are the main point of contact for clients at Jaggi. Your time will be spent on technical, operational, and strategic projects.
The focus is on supporting the client on operations (e.g. researching new software tools, contacting vendors to negotiate rates, managing seats within an existing software tool they use, etc.). Additionally, you will be responsible for product development projects, and communicate tasks with the engineering team on our end. Basically, half of the job is helping the client directly with a concierge type of service and the other half is serving as the glue for our engineering team to execute one project at a time. You will report to our Services Partner, Joyce Cadesca.
The successful Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. You will have experience developing relationships across a diverse customer base and work effectively within functional areas such as Business Operations, Strategy, and Product Development. You will have a proven track record of meeting and exceeding business targets and client satisfaction. The base compensation is a base salary of $100,000 plus a profit sharing bonus.
- Own strategy and commercial growth for assigned accounts.
- Assist clients with product adoption for end users.
- Earn client trust and recommend solutions that fit their business needs, meeting and exceeding targets for customer satisfaction and product adoption.
- Conduct product testing in collaboration with the engineering team and propose specific improvements.
- Analyze current processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organizational performance.
- Assess product risks, anticipate challenges, and provide escalation to Partner when necessary.
- 3+ years experience with account management, customer success, support, or equivalent role.
- Experience with product development or management.
- Ability to easily set up, configure, and maintain software solutions like Google Suite, Airtable, Zoom, Salesforce, and more.
- Experience managing multiple work streams.
- Strong written and verbal communication skills.
- Strong organizational skills.
- Proficient in professional working knowledge of the English language.
We are a Remote First company and open to hiring candidates as full-time Contractors within the following locations:
- North America
- Europe